The MicroAge Multimedia Group presents... MicroAge POWERdisc July 1995 This file contains information about the MicroAge POWERdisc. If you are having trouble running POWERdisc, these suggestions may help. If you cannot find help here, you may call POWERdisc Technical Support at 602-829-3604 from 6:30 a.m. to 3:00 p.m., Mountain Standard Time. If you have any comments about POWERdisc or would like to suggest other features to be included in future editions, call 1-800-336-1800, ext. 5905. PLEASE NOTE THAT THIS IS NOT THE TECHNICAL SUPPORT NUMBER. If you would like information on how the MicroAge Multimedia Group can create multimedia presentations for your business, please call 1-800-336-1800, ext. 5905 and leave a message. ---------------------------------------------------------------- MINIMUM and RECOMMENDED SYSTEM REQUIREMENTS POWERdisc requires Windows 3.1 or higher, a minimum of 8 MB RAM, and VGA graphics with at least 256 colors and "Small Fonts" selected. Higher color settings are recommended to avoid palette problems (color flashes) when switching between screens or videos. A 486 with a double-speed or faster CD-ROM drive is recommended for smooth-running videos and speed considerations. A sound card and speakers are required to hear the audio portions of POWERdisc. ---------------------------------------------------------------- RUNNING FROM A NETWORK This version of POWERdisc includes the ability to run from a CD-ROM drive attached to the network server. Note that POWERdisc must be installed to local hard drive(s). Alternately, the entire CD-ROM may be copied to a network hard drive and installed from that drive. NOTE: This will require approximately 500MB on the network hard drive. ---------------------------------------------------------------- INSTALLATION PROBLEMS Memory-resident programs such as anti-virus programs or memory managers may cause problems during installation. If you are having trouble installing POWERdisc, disable all memory-resident programs and memory managers, and try again. Once POWERdisc has been installed successfully, the memory-resident programs and memory managers can be re-enabled. ---------------------------------------------------------------- MICROSOFT VIDEO FOR WINDOWS INSTALLATION POWERdisc requires the presence of MicroSoft Video for Windows to operate correctly. During installation, you will be offered the option to install the runtime version of Video for Windows, version 1.1d. If you have an older version of Video for Windows, we strongly suggest that you install this newer one. Choosing this option will install Video for Windows to your system. If you encounter problems during the Video for Windows installation, use Windows Setup to set your system to Standard Windows VGA mode, then run the install program again. Once the installation is successful, you may return your system to your typical graphics mode. The introduction and final videos on POWERdisc can be bypassed by double-clicking on the POWERdisc screen while the videos are playing. ---------------------------------------------------------------- PROBLEMS WHILE USING THE PRICE GUIDE OR PRODUCT INFORMATION VIEWER (see also the Price Guide read me file, V23.TXT) Using "Large Fonts" in your video driver setup may cause improper formatting of text in these sections of POWERdisc. If you encounter this problem, use Windows Setup or your video card setup software and choose "Small Fonts." If you get an "Unable to Open File" or other error while using the price guide, check your CONFIG.SYS file to be sure it contains the following line: Files = 60 If the "Files" statement is set to a number lower than 60, increase it to 60 or more. If you continue to get the error, check your system for a SHELL.CFG file and be sure it contains the following line: FileHandles = 60 If the "FileHandles" statement is set to a number lower than 60, increase it to 60 or more. If the error is still present after making these changes, increase your Windows swap file size to at least 20 MB. ---------------------------------------------------------------- PRINTING PROBLEMS -- RichImage If you experience problems printing documents using the RichImage Portable Document application used on POWERdisc, please read the RichImage READ_ME.RCH file located on POWERdisc in the \MACD\RICHIMAGE directory. This file will also help with viewing problems you may encounter using RichImage. ---------------------------------------------------------------- VIEWING PROBLEMS -- RichImage If you experience problems viewing documents using the RichImage Portable Document application used on POWERdisc, please read the RichImage READ_ME.RCH file located on POWERdisc in the \MACD\RICHIMAGE directory. This file will also help with printing problems you may encounter using RichImage. ----------------------------------------------------------------